Terms of service

Terms of Service

Welcome to Vellum Studio. These Terms of Service govern your access to and use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service and our other applicable policies.

1. General Conditions

Vellum Studio reserves the right to refuse service, cancel orders, or limit quantities at our discretion when permitted by applicable law.

You agree not to use our website or services for any unlawful, fraudulent, or unauthorized purpose.

2. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However, the appearance of products may vary depending on your device, screen settings, lighting, or other factors.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice, subject to applicable law.

3. Pricing and Payment

All prices displayed on our website are subject to change without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase, unless otherwise required by applicable law.

You agree to provide accurate and complete billing and payment information when placing an order.

We reserve the right to refuse or cancel an order if there is an error in pricing, product information, payment processing, or for other legitimate reasons.

4. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email.

Receiving an order confirmation does not necessarily constitute final acceptance of the order. Vellum Studio reserves the right to cancel or refuse an order when permitted by applicable law.

If an order is cancelled after payment has been received, the applicable amount will be refunded using the original payment method whenever possible.

5. Shipping and Delivery

Orders are processed during our regular customer service hours:

Monday to Friday, 9:00 AM – 6:00 PM

Shipping and estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances beyond our control.

For additional information, please review our Shipping Policy.

6. Returns and Refunds

Returns and refunds are subject to our Refund Policy and applicable consumer protection laws.

If you wish to request a return or refund, please contact us at:

contact@vellumstudiio.com

Please review our Refund Policy for additional information regarding eligibility and procedures.

7. Intellectual Property

All content available on the Vellum Studio website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Vellum Studio unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or otherwise use our content for commercial purposes without prior written permission.

8. User Conduct

You agree not to:

Use the website for unlawful purposes;
Attempt to gain unauthorized access to our website or systems;
Interfere with the operation or security of the website;
Submit false, misleading, or fraudulent information;
Use automated systems to collect or extract website content without authorization;
Violate any applicable law or regulation.

9. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping companies, or external websites.

Vellum Studio does not control and is not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

10. Disclaimer

To the extent permitted by applicable law, Vellum Studio does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We make reasonable efforts to maintain accurate information on our website, but we do not guarantee that all information will always be complete, current, or error-free.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Vellum Studio shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process personal information in connection with your use of our website, account, and purchases in accordance with our Privacy Policy and applicable data protection laws.

13. Changes to These Terms

Vellum Studio reserves the right to update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms of Service are published on our website.

Your continued use of the website after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the laws applicable to the operation of Vellum Studio and the customer's purchase, subject to any mandatory consumer protection rights that may apply.

Nothing in these Terms is intended to deprive consumers of rights granted to them under mandatory applicable laws.