Refund Policy

At Vellum Studio, we value our customers' satisfaction and strive to provide a safe, transparent, and reliable shopping experience. This Refund Policy explains the conditions applicable to cancellations, returns, and refunds for products purchased through our online store.

1. Right of Withdrawal

For online purchases, customers may have the right to cancel their purchase within 7 calendar days from the date the product is received, in accordance with applicable consumer protection laws.

If you wish to exercise this right, please contact us at:

Email: contact@vellumstudiio.com

After receiving your request, we will provide the necessary instructions for returning the product.

2. Return Conditions

To ensure that your return can be processed properly, products should be returned in the same condition in which they were received, together with their original packaging and accessories whenever applicable.

Products should not show signs of use beyond what is reasonably necessary to inspect their characteristics and condition.

Upon receiving the returned product, Vellum Studio may inspect it to confirm that the applicable return conditions have been met.

3. Refunds

Once the return has been received and approved, the applicable refund will be processed using the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, payment processor, or other financial institution.

Where a cancellation is made under a legally applicable right of withdrawal, refunds will be processed in accordance with applicable consumer protection laws.

4. Defective Products

If you receive a product that has a manufacturing defect or other issue, please contact us at contact@vellumstudiio.com and provide your order number and, when possible, photos or videos showing the issue.

We will review the situation and take the appropriate action in accordance with applicable laws.

5. Incorrect or Damaged Orders

If you receive an item that is different from the one you ordered or if your order arrives visibly damaged, please contact us as soon as possible at contact@vellumstudiio.com.

To help us resolve the issue efficiently, please include your order number, a description of the issue, and photos of the product and packaging when applicable.

6. How to Request a Return or Refund

To request a return or refund, please contact our customer service team:

Email: contact@vellumstudiio.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM

Please include the following information in your request:

• Full name used when placing the order;

• Order number;

• Reason for the request;

• Photos or other relevant information, when applicable.

Our customer service team will provide you with the instructions necessary to proceed.

7. Changes to This Policy

Vellum Studio reserves the right to update this Refund Policy when necessary to reflect changes to our procedures, services, or applicable laws.

The current version of this policy will always be available on our online store.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Vellum Studio
Email: contact@vellumstudiio.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM