Shipping policy

Shipping Policy

At Vellum Studio, we are committed to processing and delivering your order as efficiently and securely as possible. This Shipping Policy explains how orders are processed and delivered when you shop with us.

1. Order Processing

Orders are processed during our regular business hours:

Monday to Friday, 9:00 AM – 6:00 PM

Orders placed outside of our business hours, on weekends, or on holidays will be processed on the next available business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Delivery times may vary depending on the destination, shipping method selected, carrier, and other circumstances beyond our control.

Estimated delivery times are provided during the checkout process whenever available.

Please note that estimated delivery times are not guaranteed and may be affected by factors such as carrier delays, customs processing, weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, when applicable, will be calculated and displayed during checkout before you complete your purchase.

Any available free-shipping promotions will be clearly indicated on our website or during checkout.

4. Tracking Information

When tracking is available for your order, a tracking number will be sent to the email address provided during checkout.

Please allow some time for the tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at:

contact@vellumstudiio.com

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you realize that your shipping information is incorrect, please contact us as soon as possible at contact@vellumstudiio.com.

We will do our best to assist you; however, we cannot guarantee that shipping information can be changed after an order has been processed or shipped.

6. Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Although we work with our shipping partners to ensure reliable delivery, delays may occasionally occur due to circumstances outside of our control.

If your package appears to be delayed or lost, please contact us at contact@vellumstudiio.com. We will assist you in determining the appropriate next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at contact@vellumstudiio.com.

Please provide your order number and, when possible, photographs of the package and the damaged product so that we can review the situation and assist you.

8. Customs and Import Duties

For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges, when applicable, are generally determined by the customs authorities of the destination country and are outside the control of Vellum Studio.